Satvakeshi Return, Refund & Replacement Policy
Last Updated: June 2026
Return, Refund & Replacement Policy
At Satvakeshi, we strive to provide high-quality Ayurvedic hair care products. Due to the personal care and hygiene nature of our products, we follow a limited return and refund policy.
Returns
For safety and hygiene reasons, used, opened, or partially consumed products cannot be returned.
Returns are only accepted in the following cases:
- Wrong product delivered
- Product received in damaged condition
- Missing items in the order
- Product received in leaked or tampered packaging
Any return request must be raised within 48 hours of delivery.
Replacement Policy
We offer a free replacement if:
- The product arrives damaged.
- The wrong product is delivered.
- The package is tampered with during transit.
- An item is missing from your order.
To request a replacement:
- Contact us within 48 hours of delivery.
- Share your Order ID.
- Provide clear photos/videos of the product, packaging, and shipping label.
Once verified, a replacement will be dispatched at no additional cost.
Refund Policy
Refunds are issued only in the following situations:
Eligible Refund Cases
- Order cancelled before dispatch.
- Product is out of stock after payment.
- Replacement product is unavailable.
- Order lost in transit and confirmed by the courier partner.
Non-Refundable Cases
- Opened or used products.
- Hair growth results varying from person to person.
- Customer dissatisfaction due to personal expectations.
- Incorrect shipping details provided by the customer.
- Return requests made after 48 hours of delivery.
Order Cancellation
Before Dispatch
Orders can be cancelled before dispatch for a full refund.
After Dispatch
Orders cannot be cancelled once shipped.
For cancellation requests, contact our support team as soon as possible.
Refund Processing Time
Once approved:
- Refunds are processed within 5–7 business days.
- The amount will be credited to the original payment method.
- Bank processing times may vary depending on your payment provider.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.
Non-Returnable Items
The following items are not eligible for return:
- Opened Hair Oil Bottles
- Opened Hair Protein Powder Packs
- Opened Scalp Treatment Products
- Used Hair Care Kits
- Promotional or Free Gift Items
Damaged or Incorrect Orders
If you receive a damaged, leaked, defective, or incorrect product:
📸 Take clear photos/videos of:
- Product received
- Outer packaging
- Shipping label
- Damage or issue
📧 Share them with our support team within 48 hours of delivery.
After verification, we will arrange a replacement or refund, depending on the situation.
Contact Us
Satvakeshi Customer Support
📞 +91 96532 10430
📧 support@satvakeshi.in
🌐 www.satvakeshi.in
Customer Support Hours:
Monday – Saturday: 10:00 AM to 7:00 PM IST
Important Note
Satvakeshi products are based on Ayurvedic ingredients and individual results may vary depending on age, lifestyle, diet, genetics, scalp condition, and consistency of use. Therefore, refunds or returns cannot be granted based solely on expected hair growth or personal outcome expectations.
